Legal
Complaints Procedure
Aptivus Healthcare Limited is committed to providing high-quality services.
We welcome feedback and take all complaints seriously to help improve our services.
How to Make a Complaint
If you are unhappy with any aspect of our services, you can submit a complaint by contacting us.
Please provide the following information:
- Your name and contact details
- Details of the complaint
- Date and location of the issue
- Any supporting information
Investigation Process
Once a complaint is received:
- We acknowledge the complaint within 3 working days.
- The complaint will be investigated by a member of the management team.
- A response will normally be provided within 14 working days.
Resolution
We aim to resolve complaints fairly and promptly. If necessary, further action may be taken to improve our services.